Operations & Procurement Associate

Reporting to: Operations & Procurement Manager

Location: London, Hybrid with 1-2 days WFH post probation


Who we are:
Founded in 2000, Healthxchange are the leading trusted supplier of aesthetic medical products and devices to medical professionals within the UK. As a winner of the Aesthetic Awards for several years running, we pride ourselves on the quality of our products, our customer service and are dedicated to safety and innovation.

About the Role:
We are looking for an experienced Operations & Procurement Associate to join our team. The ideal candidate will bring expertise from the pharmaceutical, skincare, and/or cosmetic industry and play a key role in supporting our procurement functions. This position will be pivotal in ensuring the efficient supply of high-quality pharmaceutical products, closely coordinating with the Operations & Procurement Manager and other teams to optimise supply chain operations.

Role Responsibilities:
• Supplier Performance Management: Monitor and enhance supplier On-Time In-Full (OTIF) performance to ensure service excellence.
• Supplier Relationship Management: Develop and maintain strong supplier relationships, driving continuous improvement and achieving commercial goals.
• Demand and Supply Planning: Align supply plans with demand forecasts, raise purchase orders to ensure optimal inventory levels, and minimise stockouts and excess inventory.
• Collaboration with Pharmacy & Warehouse Team: Work closely with the Pharmacy Team to maintain accurate stock records and promptly address any inbound delivery issues.
• Data-Driven Decision Making: Utilise data-driven insights to support operational improvements and optimise supply chain efficiency.
• Logistics Management: Arrange international freight and manage logistics service providers to maintain agreed service level agreements (SLAs).
• Cross-Functional Support: Assist the Operations & Procurement Manager with various departmental activities as needed.
• Inventory Management: Oversee the movement of goods between operational sites, ensuring continuous product availability across Healthxchange’s facilities to meet customer demand.

Role Requirements:
• Experience: Minimum of 2 years of experience in supply chain or procurement operations, preferably within the pharmaceutical industry.
• Industry Knowledge: Strong understanding of the pharmaceutical sector, including quality control, regulatory compliance, and market trends.
• Procurement Expertise: Proven experience in supplier sourcing, relationship management, and performance reporting.
• Analytical Skills: Excellent analytical abilities with a track record of making data-driven decisions.
• Commercial Acumen: Strong commercial awareness with experience in budgeting and cost management.
• Communication Skills: Exceptional communication and interpersonal skills, with the ability to collaborate effectively across various departments.

If you are a proactive and detail-oriented professional looking to make an impact in a dynamic and fast-paced environment, we would love to hear from you.


Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.