Operations Manager

Location: Reading with travel requirements to London and Manchester sites

Reporting to: Operations Director

Salary: Competitive + bonus

About Healthxchange:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8, Jan Marini, and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

About the role:

We are seeking a highly skilled and experienced operations professional to join the team at Healthxchange. The Operations Manager will be responsible for the day-to-day operational activities across logistics & distribution while owning and maintaining effectiveness and compliance towards health & safety and Good Distribution Practice (GDP) principles. The successful candidate will: measure and enhance the performance of all key factors in the supply chain; manage effectiveness of service vendors; identify and mitigate risk in the supply chain; oversee a compliant operation with respect to GDP and Health & Safety best practices; and partner with departments to ensure operations deliver solutions that support the wider business goals.

Responsibilities:

• Responsible for the operational effectiveness of inbound & outbound supply chain, ensuring timely and accurate delivery of goods
• Experienced in operating within a GDP supply chain environment
• Responsible for the safe and efficient movement of goods between operational sites, adjusting logistics processes and transportation to meet demand and regulatory requirements
• Continuously evaluate appropriate supply chain solutions and partners to optimise supply chain operations
• Working in close collaboration with the Distribution Centre Manager, responsible for the safe, compliant storage and movement of product
• Continuously review and improve supply chain processes to enhance efficiency, reduce lead times, and improve overall operational effectiveness and costs
• Implement best practices and lean methodologies to streamline operations and minimise waste
• Develop and maintain relevant supply chain reports and performance metrics to track key indicators, like on-time delivery, inventory accuracy, and transportation costs
• Manage health and safety policies and procedures in compliance with national regulations
• Conduct regular safety audits and risk assessments to identify hazards and recommend corrective actions
• Provide training and support to employees on health and safety practices and emergency response procedures
• Investigate accidents and incidents, preparing reports and recommendations to prevent recurrence
• Ensure compliance with all applicable health, safety, and environmental regulations
• Prepare and submit reports to regulatory agencies as required
• Stay updated on relevant health and safety regulations and industry standards
• Oversee the maintenance, repair, and security of company facilities and equipment
• Manage relationships with vendors and service providers for facility-related services, ensuring quality and cost-effectiveness
• Coordinate space planning and utilization, including office layouts and workstation setups
• Monitor facility-related budgets, expenditures, and inventory
• Building and maintaining relationships with approved and validated Vendors

Requirements:

• Batchelors degree in Logistics / Supply Chain Management or Pharmaceutical Science
• Minimum of 3 years’ experience in a facilities and health & safety management environment
• Experience of working in a GDP regulated pharmaceutical environment
• Excellent organisational and project management skills
• Effective communication and interpersonal skills
• Certification in health and safety (e.g., NEBOSH, OSHA) is preferred
• Proficient in Microsoft Office Suite and facilities management software

Benefits

Company pension, annual performance bonus, 25 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.