• Academy Manager (9-12 months FTC)

Reporting to: Head of Education 

Location: Manchester, with some required travel to Reading and Ireland Academies

Package: Competitive salary + annual bonus 

About Us:

Founded in 2000, Healthxchange are the leading supplier of aesthetic medical products and devices to medical professionals within the UK. As a winner of the Aesthetic Awards for serval years running, we pride ourselves on the quality of our products and our customer service. With award-winning products from top brands like Obagi, Jan Marini, Jane Iredale, Medik8, and cutting-edge medical devices, the company offers a dynamic environment for innovation and growth within the medical aesthetic space.

About the role: 

We are seeking an Academy Manager to join us on a fixed-term basis. In this role, you will work closely with the Head of Education and the Training Team to deliver a premium training experience across our Manchester, Reading, and Ireland programmes for all attending professional delegates.
You will be responsible for ensuring high academy utilisation and the efficient daily operation of all training venues and activities, helping to maximise business opportunities through the Academy.

Responsibilities: 

•  Respond to customer and delegate enquiries (phone and email) regarding training bookings or events within a timely manner to lead to successful bookings
  • Provide all relevant support regarding customer inboxes across our different brands and customer communication methods
  • Ensuring all training sessions are as busy as possible (delegate target numbers are met) by working with Head of Education and marketing to ensure that courses are highlighted showcasing all USPs of the course
  • Achieving successful delegate registration, utilising webinar and recording systems effectively to cover online training needs
• Budget tracking to ensure the events are performing as expected and all costs for training sessions are kept within reasonable and agreed budget costs.
• Coordinating with the education team and key opinion leaders to ensure all parties are aligned on the correct material, handouts and running of the training session
  • Coordinating travel and accommodation for external KOLs/Trainers for more event specific dates
  • Basic AV and IT testing prior to events
• Act as a key support for Academy events, providing co-ordination of resources, supporting with delegate arrivals and throughout the event to ensure a smooth customer experience.
• Supporting any queries delegates may have with regards to their training session.
• Ensuring catering and hospitality for all training events is covered at a premium level, this includes ensuring any delegates with dietary requirements are catered for.
• Act as a brand ambassador when interacting with clients, consistently demonstrating high levels of integrity, diligence, and professionalism
• Offer optimal customer service and support to any models attending on relevant training sessions
• Supporting on the day of training with regards to helping
• Assist in promoting the Academies’ offerings and ensuring all relevant content is up to date and aligned across all sites
  • Embark upon relevant market and competitor research when relevant in launching a new course/event
  • Ensure all collateral and display items for promoting the academy offerings are ordered for all training sessions and events
  • Working with marketing to ensure integration with the overall marketing plan including tracking performance of the academy
• Facilities Management ensuring the building is functional, clean and tidy and representative of our brand
  • Ensuring all delegates are hosted safely across all sites in terms of fire, building maintenance and IT/AV facilities in the expected working order
• Ensure a smooth facility hire process is supported by acting as the Key in house support, as with any internal Academy event
  • Ensuring excellent diary management and regular communication with event hirers.
  • Developing relationships with key contacts (Inject, Devices and Skincare) within the industry who may want to hire our facilities regularly
  • Ensuring effective delivery of all facility services as expected by clients by being there as a support on the day of event hire
• Promote our product specific and seasonal offers to clients
• Attend our industry expo events, representing the company and pro-actively promoting our products and services
  • Act at all times as a team player, working with your colleagues to achieve department goals and objectives
  • Maintain an up-to-date knowledge of company products and procedures

Requirements: 

• Previous experience in running academy and training events.
• Organised and efficient.
• Able to work calmly under pressure and to tight deadlines.
  • Effective team player who can lead where necessary.
  • Client focused with excellent communication skills.
  • Self-motivated, with a positive can-do attitude.
  • Excellent interpersonal skills with a proven ability to influence internal and external parties.
  • Proven communication skills and confident telephone manner.
  • Excellent email writing skills.
  • Excellent time management capability.
  • Flexible and adaptable.
  • Microsoft Office, Powerpoint and Excel experience
  • General IT troubleshooting skills
  • Printers, AV, projectors, presentations, lighting, cameras and sound

Desirable:

• Experience working with SalesForce or a similar software.
• Event management experience.
• Experience adapting website/Learning Management System back end for training purposes previously.

Benefits
Company pension, bonus and commission scheme, 23 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs