Site Operations Manager

Reports to: Head of Operations

Location: Northampton

Hours: 42.5 hours per week

Shift pattern: 5 days per week, 8.5 hours per day with 30 mins unpaid lunch, scheduled either Sunday to Thursday or Monday to Friday, between the hours of 7am and 7pm

About The Role: 

We’re looking for a dynamic and driven Site Operations Manager to join us at our brand-new Healthxchange site. This is an exciting opportunity to be part of a new team from day one - shaping the operational setup, building strong processes, and leading the daily activity across logistics and distribution.

In this role, you’ll be at the heart of our operation, ensuring the site runs safely, efficiently, and in full compliance with Health & Safety regulations and Good Distribution Practice (GDP). You’ll work closely with the Pharmacy Manager to ensure seamless cross-collaboration between operational and pharmacy functions. Your leadership will be key to building a high-performing, fully compliant operation right from the start.

About Healthxchange: 
Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8, Jan Marini, and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

Responsibilities: 

Supply Chain Management:

• Responsible for the operational effectiveness of inbound & outbound supply chain, ensuring timely and accurate delivery of goods
• Responsible for the safe and efficient movement of goods between operational sites, adjusting logistics processes and transportation to meet demand and regulatory requirements
• Continuously evaluate appropriate supply chain solutions and partners to optimise supply chain operations
• Working in close collaboration with the Operations Team Leads, responsible for the safe, compliant storage and movement of product
• Continuously review and improve supply chain processes to enhance efficiency, reduce lead times, and improve overall operational effectiveness and costs
• Implement best practices and lean methodologies to streamline operations and minimise waste
• Develop and maintain relevant supply chain reports and performance metrics to track key indicators, like on-time delivery, inventory accuracy, and transportation costs

Health & Safety Management:

• Manage health and safety policies and procedures in compliance with national regulations
• Conduct regular safety audits and risk assessments to identify hazards and recommend corrective actions
• Provide training and support to employees on health and safety practices and emergency response procedures
• Investigate accidents and incidents, preparing reports and recommendations to prevent recurrence
• Ensure compliance with all applicable health, safety, and environmental regulations
• Prepare and submit reports to regulatory agencies as required
• Stay updated on relevant health and safety regulations and industry standards

Facilities Management: 

• Oversee the maintenance, repair, and security of company facilities and equipment
• Manage relationships with vendors and service providers for facility-related services, ensuring quality and cost-effectiveness
• Coordinate space planning and utilization, including office layouts and workstation setups
• Monitor facility-related budgets, expenditures, and inventory
• Building and maintaining relationships with approved and validated Vendors

Leadership and Management: 

• Lead, mentor, and develop the site operations team, fostering a high-performance and continuous-improvement culture.
• Provide hands-on leadership during daily operations, ensuring teams are aligned, informed, and working effectively.
• Build a positive, collaborative, and accountable working environment that supports employee engagement and retention.
• Oversee workforce planning, including recruitment, scheduling, and resource allocation to meet operational needs.
• Work closely with the Pharmacy Manager to ensure seamless cross-collaboration between operational and pharmacy functions, supporting aligned workflows, shared goals, and a smooth end-to-end service.

Requirements: 

• Batchelors degree in Logistics / Supply Chain Management /Pharmaceutical Science /Business Administration or a related field (preferred)
• Minimum of 5 years’ experience in a facilities and health & safety management environment
• Experience of working in a GDP regulated pharmaceutical environment
• Demonstrated experience leading, managing, and developing teams in a fast-paced operational environment
• Excellent organisational and project management skills
• Effective communication and interpersonal skills
• Certification in health and safety (e.g., NEBOSH, OSHA) is preferred
• Proficient in Microsoft Office Suite and facilities management software

Benefits
Company pension, annual performance bonus, 25 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.