eRetail Account Executive (Skincare)

Reports to: Chief Commercial Officer

Location: London, Hybrid

Package: Competitve salary + annual discretionary bonus

About the Role:

We’re looking for a driven, analytical eRetail Account Executive to own and grow our relationships with online retail partners (e.g. Get Harley, Flawless Body, Face the Future). It will require building and executing joint business plans and bespoke activations, whilst being the active voice of these customers in internal discussions. There are some other major health driven pure players who are not currently customers but may be in the future. In addition, part of this role will be supporting field sales teams with any eRetail needs for clinics, as well as supporting the business in managing Selective Distribution restrictions.

This role sits at the intersection of sales, marketing, and eCommerce operations - ideal for someone who loves building partner relationships, multi-functional engagement and digging into the data behind performance. You will develop robust and adaptive strategies aimed at over-achieving KPIs whilst staying true to respective brand equities. The role works exclusively on our skincare brands, covering Obagi Medical, Medik8, Jane Iredale, Epicutis and Dr Levy.

About Healthxchange:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8, Jan Marini, and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

Responsibilities:

• Own performance versus revenue targets for a portfolio of eRetailer accounts.

• Work with finance to create account-specific P&Ls.

• Build and maintain strong relationships with owners, buyers and category managers at each of your retail partners.

• Negotiate terms, trade funding, and promotional investments to maximise ROI, working closely with finance to plan accruals, adjust commercial allowances and keep within budget.

• Develop and execute annual, bespoke joint business plans (JBPs), trade plans, and promotional calendars that fit with the eRetailers’ internal objectives whilst aligning to our internal brand growth strategies (these differ across each of our key brands: Obagi, Medik8, Jane Iredale, Dr Levy & Epicutis); and ensuring regulatory compliance.

• Host quarterly performance reviews to assess performance versus plan of each account and adjust strategies as needed to optimise ROI.

• Maintain regular contact with both internal and external stakeholders.

• Input into the creation and execution of an overall eRetail strategy whilst considering the impact and integration on the B2B channel.

• Work closely with marketing & education to develop the medical skincare category proposition effectively and represent the clinician throughout the customer journey, taking particular care on new launches.

• Work closely with the CCO and other heads of commercial leads to ensure strategies are aligned for profitable business growth.

• Ensure best-in-class brand and product pages on customer websites, and influence overall integration into site merchandising and customer experience (imagery, ratings and reviews, search visibility).

• Monitor the external market for third-party seller activity as well as potential solutions to further drive customer service efficiencies, and build business cases to influence implementation. Champion the change management process to ensure effective adoption and monitor improvement to enable impact analysis.

• Deliver accurate demand forecasts and collaborate with supply chain to maintain strong in-stock rates when there are extraordinary activations.

• Oversee regular and accurate account analytics and reporting.
  

What We Are Looking For:

• Previous e-retail account management experience with a minimum of 2 years’ experience.

• Strong analytical skills, competence in data analysis and with the ability to consolidate core messages for senior stakeholders.

• An ability to influence and negotiate with customers for the benefit of all.

• Creative problem-solving skills.

• Commercially savvy with an awareness of P&L impact from key decisions.

• Strong Excel and PowerPoint skills.

• Knowledge of digital partnership marketing/retailer media.

• An ability to proactively spot opportunities and work independently to drive change.

Benefits

Company pension, annual performance bonus, 23 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP, Birthday Off.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.